Eterni

Your Compassionate Partner · Trusted by 250+ Homes

Every Call Answered.
Every Family Cared For.

The complete operating system for funeral homes — one place for the after-hours call, the 8-phase case lifecycle, religious protocols, compliance, and the quiet details families remember. Not another system to manage; a partner in the craft, so your directors can sleep through the night and be fully present the next day.

Live — answering calls now

Zero Rushed Conversations.
100% Compassionate Response.

250+
Funeral Homes
50k+
Cases Managed
30+
Languages

The Platform

Four products. One platform.

Each product stands alone or works together — codifying the institutional knowledge of a well-run funeral home into software, from the first family inquiry to the final disposition record. Less administrative burden, fewer handoffs between shifts, stronger compliance posture, and a warmer, more consistent experience for every family you serve.

2:14 AM
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Incoming call…

nights_stayNight Guard

Empathetic 24/7 call coverage in 30+ languages, so no family ever waits and no director loses sleep.

Most Popular
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1,847

MINUTES HANDLED

Night GuardCaseViewCRM
groupsTeam Suite

The full platform bundled — voice AI, CaseView, CRM, and a dedicated account manager for multi-location homes.

Smith, RobertActive
Johnson, MaryPending
Chen, WeiComplete

8 / 11 CASES THIS MONTH

dashboardCaseView

Run every case end-to-end — 8-phase lifecycle, religious protocols, and compliance gates in one workflow.

ONLINE · YOUR WEBSITE
smart_toyWebsite Agent

A warm, brand-trained chat companion that welcomes families day or night — trained on your home, not a generic bot.

Our Process · Night Guard & Team Suite

Protecting Your Team's Compassion.

Eterni doesn't replace your touch — it protects it. The 3 AM scheduling call, the weekend arrangement question, the family checking viewing times — answered instantly, warmly, and in the family's own language. Every call captured, every detail preserved, so the morning handoff is always complete and your team arrives rested and fully present for the families who need them most.

Get startedHow it works

After-hours call demo

FAM
“I'm calling about the services for my mother next Tuesday — I just needed to check the viewing times…”
ETN
“I am so sorry for your loss. The viewing for Tuesday is scheduled from 4:00 PM to 8:00 PM. Is there anything else I can help you with tonight?”
01call_merge

Direct Connection

Eterni integrates gracefully with your existing phone lines. No complex hardware changes or downtime required.

02record_voice_over

Personalized Tone

Our system learns your home's rich history, specific services, and the precise, comforting tone you wish to maintain with every family.

03summarize

Detailed Summaries

Calls are handled with genuine care, and detailed summaries are sent instantly to your directors so they are prepared for the next steps.

The Digital Standard · CaseView

Purpose-Built for Every
Stage of Care.

Eterni CaseView is the operations dashboard where your team actually runs cases — an 8-phase lifecycle (intake, removal, arrangement, prep, docs, service, disposition, complete) that codifies religious protocols, regulatory gates, and prep bay logistics into a single guided workflow. Nothing dropped between the night-shift call and the graveside service. Elegance in every final detail.

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folder_managed

Case intake & collection

Begin tracking the moment the first call comes in. Capture decedent details, family contacts, collection logistics, and service preferences — all in one structured intake record.

  • check_circleFirst call & intake tracking
  • check_circleDecedent collection status
  • check_circleLive case progress
checklist
Patent Pending

Plan Builder

Configure phases, assign staff, and adjust on the fly as arrangements evolve. Modify at any point without losing progress.

monitoring

Live case dashboard

Real-time visibility across every active case. Status badges, phase progress, and key dates — all on one screen.

touch_app

Touch-screen ready

Built for the floor. Turn your front-desk wall screen into a live operations command center.

display_settings

Your whiteboard, reimagined.

CaseView is touch-screen optimized and built to run on a large display at your front desk, arrangement office, or prep bay. Turn your wall screen into a live command center for every active case.

Add CaseView to your plan

The journey of care.

Eterni supports your team at every stage — from the call that comes in at 2 AM to the record that outlasts the service.

01

First Call

The moment the call comes in, intake begins. Capture decedent details, family contacts, and collection logistics in one structured record — no paper, no duplicated effort.

02

Case Plan

Build a structured service plan with the patent-pending Plan Builder. Assign staff, set milestones, and adjust as arrangements evolve — everything tracked in real time.

03

Execution

Sync logistics across your locations. Every team member sees current case status on one screen — no whiteboard, no phone tag, no missed handoffs.

04

Legacy

Full case history, audit trail, and records preserved long after service. Secure access for your staff whenever they need it.

250+
Funeral homes served
50k+
Cases managed
30+
Languages supported
99%
System uptime

Heard from the homes we serve.

“Eterni has completely changed our on-call experience. We wake up less, but families still receive immediate, empathetic care. It's truly an extension of our staff.”

Sarah J.
Sarah J.
Funeral Home Owner

“The personalized responses are incredible. Families think they are speaking to our staff, and the detailed summaries help us follow up perfectly the next morning.”

Michael T.
Michael T.
Managing Director

“CaseView replaced our whiteboard entirely. Every team member — across both our locations — sees exactly where each case stands without a single phone call.”

James W.
James W.
Licensed Funeral Director

“Overnight call volume was burning out our team. Since adding Eterni, our staff arrives rested and our families still receive the care they deserve at any hour.”

Patricia R.
Patricia R.
Funeral Home Manager

“The Plan Builder is unlike anything we have seen. It guides our directors through every step so nothing gets missed — especially on complex service arrangements.”

David K.
David K.
Owner, Heritage Funeral Services

“Having multi-lingual support has been a genuine gift to our community. Eterni responds in the family's native language — a level of care we could never achieve alone.”

Linda M.
Linda M.
Director of Operations

“Eterni has completely changed our on-call experience. We wake up less, but families still receive immediate, empathetic care. It's truly an extension of our staff.”

Sarah J.
Sarah J.
Funeral Home Owner

“The personalized responses are incredible. Families think they are speaking to our staff, and the detailed summaries help us follow up perfectly the next morning.”

Michael T.
Michael T.
Managing Director

“CaseView replaced our whiteboard entirely. Every team member — across both our locations — sees exactly where each case stands without a single phone call.”

James W.
James W.
Licensed Funeral Director

“Overnight call volume was burning out our team. Since adding Eterni, our staff arrives rested and our families still receive the care they deserve at any hour.”

Patricia R.
Patricia R.
Funeral Home Manager

“The Plan Builder is unlike anything we have seen. It guides our directors through every step so nothing gets missed — especially on complex service arrangements.”

David K.
David K.
Owner, Heritage Funeral Services

“Having multi-lingual support has been a genuine gift to our community. Eterni responds in the family's native language — a level of care we could never achieve alone.”

Linda M.
Linda M.
Director of Operations

“Having multi-lingual support has been a genuine gift to our community. Eterni responds in the family's native language — a level of care we could never achieve alone.”

Linda M.
Linda M.
Director of Operations

“The Plan Builder is unlike anything we have seen. It guides our directors through every step so nothing gets missed — especially on complex service arrangements.”

David K.
David K.
Owner, Heritage Funeral Services

“Overnight call volume was burning out our team. Since adding Eterni, our staff arrives rested and our families still receive the care they deserve at any hour.”

Patricia R.
Patricia R.
Funeral Home Manager

“CaseView replaced our whiteboard entirely. Every team member — across both our locations — sees exactly where each case stands without a single phone call.”

James W.
James W.
Licensed Funeral Director

“The personalized responses are incredible. Families think they are speaking to our staff, and the detailed summaries help us follow up perfectly the next morning.”

Michael T.
Michael T.
Managing Director

“Eterni has completely changed our on-call experience. We wake up less, but families still receive immediate, empathetic care. It's truly an extension of our staff.”

Sarah J.
Sarah J.
Funeral Home Owner

“Having multi-lingual support has been a genuine gift to our community. Eterni responds in the family's native language — a level of care we could never achieve alone.”

Linda M.
Linda M.
Director of Operations

“The Plan Builder is unlike anything we have seen. It guides our directors through every step so nothing gets missed — especially on complex service arrangements.”

David K.
David K.
Owner, Heritage Funeral Services

“Overnight call volume was burning out our team. Since adding Eterni, our staff arrives rested and our families still receive the care they deserve at any hour.”

Patricia R.
Patricia R.
Funeral Home Manager

“CaseView replaced our whiteboard entirely. Every team member — across both our locations — sees exactly where each case stands without a single phone call.”

James W.
James W.
Licensed Funeral Director

“The personalized responses are incredible. Families think they are speaking to our staff, and the detailed summaries help us follow up perfectly the next morning.”

Michael T.
Michael T.
Managing Director

“Eterni has completely changed our on-call experience. We wake up less, but families still receive immediate, empathetic care. It's truly an extension of our staff.”

Sarah J.
Sarah J.
Funeral Home Owner

Ready to transform your home?

Join the funeral homes already using Eterni to provide empathetic, immediate support to every grieving family — while giving your directors the rest they deserve.

View plans & pricingTalk to sales